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We are not a bank, we are Papara. We are here for you.

We make a difference in the financial world with innovative and user-centric solutions. Our goal is to expand financial access, empower our users financially by utilizing technology in the best way, and provide a brand-new experience.

Millions of individual users perform hundreds of thousands of transactions every day with Papara's prepaid card, domestic and international money transfers, in-app payments, insurance, investment products and services.

Our Vision

A future where everyone is free from the dominance of traditional financial systems, has financial freedom, and lives a fulfilling life.

Our Mission

To provide fast, easy, affordable and enjoyable financial services that prioritize the needs of our users.

Our Values

A culture shaped by belonging, courage, and creativity.

We prioritize user experience above all

In every meeting and interaction, the first seat always belongs to the user. We strive for excellence in user experience, and even in challenging situations, we choose the path that leads to a better user experience. We focus on usability and simplicity in products, design, and technology.

We take ownership of our work

Our job is not just to design, code, plan or manage; it is to create value for the user or the company in every action. We take ownership of every issue we are a stakeholder in and look beyond our responsibilities. We ask questions, embrace the problem, and contribute solutions that are quickly applicable and valid in the long term.

We act quickly and achieve results.

We pay attention to details when bringing our ideas to life, research, discuss, and finally take quick action. We apply small and frequent steps without letting ideas become outdated, improve them, and continuously repeat this cycle. We know that open and sincere communication between people is more important than processes and systems.

We act boldly and think big.

Our starting point is courage, and our space for action has no limits. We do not get stuck in traditional methods or common beliefs; instead, we invent Papara-style ways of doing business. We believe in creating opportunities from impossibilities and work to draw a better path, even if it means starting from scratch.

Papara Today

Every year, we release new versions at twice the average rate of the banking and finance sector in Turkey; bringing twice as many features, products, and services to millions of Papara users.

23 million+

Individual User

14,000+

Member Business

8 million+

Papara Card User

31 million+

Monthly Transaction

₺8,5 billion

Card Shopping Volume

1,000+

Employee

Our Story

A financial world that started with instant 24/7 money transfers and expanded each year with new products and services developed by listening to user needs.

2024

We reached 21 million users and over 8,000 merchants. We were listed for the second time in CNBC & Statista’s ‘World’s Best Fintech Companies’ list and ranked among the top 35 neobanks. We were included in Brand Finance’s ‘Turkey’s Most Valuable Brands’ list. We added a new step to our globalization journey by acquiring the Pakistan-based fintech company SadaPay.

2023

We reached 18 million users and over 2,500 merchants. We were recognized as one of ‘Turkey’s Happiest Workplaces’ by Happy Place to Work®. We were included in CNBC & Statista’s ‘World’s Best Fintech Companies’ list. We kicked off our international expansion by acquiring the Spain-based neobank Rebellion Pay.

2022

We reached 14 million users and over 1,500 merchants. We were awarded ‘Best Mobile Payment Solution’ at the Finovate Awards. We ranked first in LinkedIn’s ‘Best Startups’ list. We won first place in transaction volume and third place in employee count at the Fast Company Digital Money Awards.

2021

We reached 11 million users. We became the third most active finance app on a monthly basis.

2020

We reached 5 million users. We were selected as an ‘Endeavor Initiative.’ We became the most downloaded and highest-rated finance app.

2019

We joined the ranks of Visa-affiliated financial institutions. We were included in KPMG’s ‘Global FinTech 100’ list, ranking the world’s most important financial technology companies.

2018

We reached 1 million users.

2017

We launched our first prepaid card, Papara Card, independently branded with the Mastercard logo. We became a member of the Interbank Card Center.

2016

We obtained our electronic money institution license from the Banking Regulation and Supervision Agency (BRSA). We launched our 24/7 money transfer service.

2015

Papara was founded with the vision of making financial transactions fast, easy, affordable, and enjoyable for everyone.

2024202320222021202020192018201720162015

Our offices

Papara Campus

Our campus that inspires our innovative works

Since early 2022, Papara Campus has been our headquarters—a three-block complex featuring a gym, basketball court, sleeping rooms, relaxation areas, a lush green garden, and spacious offices that inspire us.

Papara Career

Start your career in an office designed with employee comfort in mind, with a hybrid working model, competitive benefits, and performance rewards. Be part of a strong team working passionately to improve the financial experience of millions of users.

Browse Open Positions

Frequently Asked Questions

If you reached Papara with a written request and your request is rejected, you fail to receive a response after 20 days, or you find the resolution inadequate; in the 60 days following our response, you have the right to apply to TÖDEB’s Customer Complaints Arbitration Panel, according to The Association of Payment and Electronic Money Institutions of Turkey (“TÖDEB”)’s Regulation on Operation Principles and Procedures of Customer Complaints Arbitration Panel.

You can find the application form in the link below or on the todeb.org.tr website. The form can be submitted online on todeb.org.tr after the relevant information has been filled and the required files have been uploaded.

todeb.org.tr/hakemheyetibasvuruformu/

You can find detailed information about applying to the Arbitration Panel by clicking here.

Also, you can refer to the Brochure on Customer Complaints Arbitration Panel and the Application Process (PDF).

Discreet Mode is designed to hide sensitive financial information like account balance and transaction amounts from curious strangers in crowded public places. When the Discreet Mode feature is on, your balance and transaction amounts are automatically masked.

You can turn on Discreet Mode from the shortcuts by swiping right from the Home Page Accounts pane, and you can turn it off in the same way whenever you want.

Yes, we designed our policies and procedures to protect your confidentiality and the security of your information, including your name, phone number, email address, birth date, identification details and card details.

We store your personal data using secure data centres, that are protected by firewalls and have restricted access in compliance with applicable regulations.

All data passed between Papara and third parties are SSL-encrypted.

We never call or email you to ask for your name, email address, phone number or password. We never ask that you type or dial a number on your phone, or ask for your SMS code that's used for logging in.

Ignore anyone who claims to be calling from Papara, our official support number is 0850 340 0 340, and never share your personal information with these people.

If you believe a suspicious person is contacting you, restrain from sharing personal or account information, and notify us about it. Lastly, do not trust anyone who pose as a police, judge, public prosecutor or any other civil servant.

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