We are not a bank, we are Papara. We are here for you.

We never call or email you to ask for your name, email address, phone number or password. We never ask that you type or dial a number on your phone, or ask for your SMS code that's used for logging in.

Ignore anyone who claims to be calling from Papara, our official support number is 0850 340 0 340, and never share your personal information with these people.

If you believe a suspicious person is contacting you, restrain from sharing personal or account information, and notify us about it. Lastly, do not trust anyone who pose as a police, judge, public prosecutor or any other civil servant.

If you reached Papara with a written request and your request is rejected, you fail to receive a response after 20 days, or you find the resolution inadequate; in the 60 days following our response, you have the right to apply to TÖDEB’s Customer Complaints Arbitration Panel, according to The Association of Payment and Electronic Money Institutions of Turkey (“TÖDEB”)’s Regulation on Operation Principles and Procedures of Customer Complaints Arbitration Panel.

You can find the application form in the link below or on the todeb.org.tr website. The form can be submitted online on todeb.org.tr after the relevant information has been filled and the required files have been uploaded.

todeb.org.tr/hakemheyetibasvuruformu/

You can find detailed information about applying to the Arbitration Panel by clicking here.

Also, you can refer to the Brochure on Customer Complaints Arbitration Panel and the Application Process (PDF).

Yes, you can block any user on Papara. To do so, go to Settings > Privacy Settings > Block Users. Users you block won’t be able to send you money, request money from you, or send split requests to you.

Yes, we designed our policies and procedures to protect your confidentiality and the security of your information, including your name, phone number, email address, birth date, identification details and card details.

We store your personal data using secure data centres, that are protected by firewalls and have restricted access in compliance with applicable regulations.

All data passed between Papara and third parties are SSL-encrypted.

By disabling the setting under Settings > Privacy Settings > Contacts Visibility, you can avoid being marked as a Papara user for others who have your number in their contacts. In turn, you will also be unable to differentiate Papara users in your contacts.

As an electronic money institution, Papara is obligated to keep personal data for ten years for the execution of auditing or regulatory duties and for disciplinary investigation or prosecution by public institutions for the prevention of crime or for a criminal investigation in accordance with the Personal Data Protection and Processing Policy.

Please note that Papara will not store your data any longer than the necessary time period specified by the law.

You can hide your name and surname through Settings > Privacy Settings > Name Visibility. This way, other users will only see your initials when they send or receive money from you.

If you can't receive verification codes, please call +90 850 340 0 340 immediately to get in touch with Papara Support. You can always reach out to us via the Contact Us links available on the Support page.

If you don’t want to receive money requests or split requests, you can disable the Split and Money Requests setting under Settings > Privacy Settings. When you do so, money requests and split requests will be automatically rejected.