Your money is protected with cutting-edge technology.

If you reached Papara with a written request and your request is rejected, you fail to receive a response after 20 days, or you find the resolution inadequate; in the 60 days following our response, you have the right to apply to TÖDEB’s Customer Complaints Arbitration Panel, according to The Association of Payment and Electronic Money Institutions of Turkey (“TÖDEB”)’s Regulation on Operation Principles and Procedures of Customer Complaints Arbitration Panel.

You can find the application form in the link below or on the todeb.org.tr website. The form can be submitted online on todeb.org.tr after the relevant information has been filled and the required files have been uploaded.

todeb.org.tr/hakemheyetibasvuruformu/

You can find detailed information about applying to the Arbitration Panel by clicking here.

Also, you can refer to the Brochure on Customer Complaints Arbitration Panel and the Application Process (PDF).

Yes, we designed our policies and procedures to protect your confidentiality and the security of your information, including your name, phone number, email address, birth date, identification details and card details.

We store your personal data using secure data centres, that are protected by firewalls and have restricted access in compliance with applicable regulations.

All data passed between Papara and third parties are SSL-encrypted.

You can find the Privacy Settings under the Settings menu. Here's what you can do with these settings:

• By disabling Name Visibility you can mask your name and surname during transactions.
• By disabling Contacts Visibility you can prevent other users from seeing you as a Papara user in their contacts.
• Through the Split and Money Requests setting, you can reject all split requests and money requests from other users.
• In the Block Users section, you can block any Papara user. Blocked users won’t be able to send you money, or send you split or money requests.

By disabling the setting under Settings > Privacy Settings > Contacts Visibility, you can avoid being marked as a Papara user for others who have your number in their contacts. In turn, you will also be unable to differentiate Papara users in your contacts.

Discreet Mode is designed to hide sensitive financial information like account balance and transaction amounts from curious strangers in crowded public places. When the Discreet Mode feature is on, your balance and transaction amounts are automatically masked.

You can turn on Discreet Mode from the shortcuts by swiping right from the Home Page Accounts pane, and you can turn it off in the same way whenever you want.

As an electronic money institution, Papara is obligated to keep personal data for ten years for the execution of auditing or regulatory duties and for disciplinary investigation or prosecution by public institutions for the prevention of crime or for a criminal investigation in accordance with the Personal Data Protection and Processing Policy.

Please note that Papara will not store your data any longer than the necessary time period specified by the law.

Papara is a licenced electronic money institution under the law numbered 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions. Papara's operations are supervised by the Central Bank of the Republic of Turkey.

Papara users' funds are guaranteed and held in accounts in the Central Bank of Republic of Turkey.

You can hide your name and surname through Settings > Privacy Settings > Name Visibility. This way, other users will only see your initials when they send or receive money from you.

We designed our policies to protect your confidentiality and the security of your information, including your name, phone number, email address, birth date, identification details and card details.

We safeguard your Papara experience by verifying your personal details to avoid any potential fraudulent operations. You can review our Privacy Policy to learn more.

Please get in touch with us at destek@papara.com if you need further information regarding your personal data.