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Papara is a licenced electronic money institution under the law numbered 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions. Papara's operations are supervised by the Central Bank of the Republic of Turkey.

Papara users' funds are guaranteed and held in accounts in the Central Bank of Republic of Turkey.

In accordance with the law, Papara cannot use and generate a profit using users' funds.

If you have any questions or need support with any issues, you can reach us at the phone number +90 850 340 0 340 or via the email address destek@papara.com

We never call or email you to ask for your name, email address, phone number or password. We never ask that you type or dial a number on your phone, or ask for your SMS code that's used for logging in.

Ignore anyone who claims to be calling from Papara, our official support number is 0850 340 0 340, and never share your personal information with these people.

If you believe a suspicious person is contacting you, restrain from sharing personal or account information, and notify us about it. Lastly, do not trust anyone who pose as a police, judge, public prosecutor or any other civil servant.

By disabling the setting under Settings > Privacy Settings > Contacts Visibility, you can avoid being marked as a Papara user for others who have your number in their contacts. In turn, you will also be unable to differentiate Papara users in your contacts.

Yes, you can block any user on Papara. To do so, go to Settings > Privacy Settings > Block Users. Users you block won’t be able to send you money, request money from you, or send split requests to you.

If you reached Papara with a written request and your request is rejected, you fail to receive a response after 20 days, or you find the resolution inadequate; in the 60 days following our response, you have the right to apply to TÖDEB’s Customer Complaints Arbitration Panel, according to The Association of Payment and Electronic Money Institutions of Turkey (“TÖDEB”)’s Regulation on Operation Principles and Procedures of Customer Complaints Arbitration Panel.

You can find the application form in the link below or on the todeb.org.tr website. The form can be submitted online on todeb.org.tr after the relevant information has been filled and the required files have been uploaded.

todeb.org.tr/hakemheyetibasvuruformu/

You can find detailed information about applying to the Arbitration Panel by clicking here.

Also, you can refer to the Brochure on Customer Complaints Arbitration Panel and the Application Process (PDF).

If you can't receive verification codes, please call +90 850 340 0 340 immediately to get in touch with Papara Support. You can always reach out to us via the Contact Us links available on the Support page.

If you don’t want to receive money requests or split requests, you can disable the Split and Money Requests setting under Settings > Privacy Settings. When you do so, money requests and split requests will be automatically rejected.

Discreet Mode is designed to hide sensitive financial information like account balance and transaction amounts from curious strangers in crowded public places. When the Discreet Mode feature is on, your balance and transaction amounts are automatically masked.

You can turn on Discreet Mode from the shortcuts by swiping right from the Home Page Accounts pane, and you can turn it off in the same way whenever you want.