Papara: Financial ServicesPaparaFree of Charge - In Google Play
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Your money is protected with cutting-edge technology.

Papara prioritizes a secure user experience above all else and aims to protect your account from any misuse with its developed features.

The security and privacy of all your transactions are essential.

Protect your account information with Papara’s advanced privacy measures and manage your card as you wish to spend securely.

Important security measures you should be aware of

Frequently Asked Questions

Papara is a licenced electronic money institution under the law numbered 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions. Papara's operations are supervised by the Central Bank of the Republic of Turkey.

Papara users' funds are guaranteed and held in accounts in the Central Bank of Republic of Turkey.

In accordance with the law, Papara cannot use and generate a profit using users' funds.

If you have any questions or need support with any issues, you can reach us at the phone number +90 850 340 0 340 or via the email address destek@papara.com

As an electronic money institution, Papara is obligated to keep personal data for ten years for the execution of auditing or regulatory duties and for disciplinary investigation or prosecution by public institutions for the prevention of crime or for a criminal investigation in accordance with the Personal Data Protection and Processing Policy.

Please note that Papara will not store your data any longer than the necessary time period specified by the law.

Yes, you can block any user on Papara. To do so, go to Settings > Privacy Settings > Block Users. Users you block won’t be able to send you money, request money from you, or send split requests to you.

If you reached Papara with a written request and your request is rejected, you fail to receive a response after 20 days, or you find the resolution inadequate; in the 60 days following our response, you have the right to apply to TÖDEB’s Customer Complaints Arbitration Panel, according to The Association of Payment and Electronic Money Institutions of Turkey (“TÖDEB”)’s Regulation on Operation Principles and Procedures of Customer Complaints Arbitration Panel.

You can find the application form in the link below or on the todeb.org.tr website. The form can be submitted online on todeb.org.tr after the relevant information has been filled and the required files have been uploaded.

todeb.org.tr/hakemheyetibasvuruformu/

You can find detailed information about applying to the Arbitration Panel by clicking here.

Also, you can refer to the Brochure on Customer Complaints Arbitration Panel and the Application Process (PDF).

Please mind for your security.

Papara never sends emails or makes calls asking for users' passwords, requesting personal data, or asking for an update of personal data.