Your money is protected with cutting-edge technology.
Papara prioritizes a secure user experience above all else and aims to protect your account from any misuse with its developed features.
The security and privacy of all your transactions are essential.
Protect your account information with Papara’s advanced privacy measures and manage your card as you wish to spend securely.
Discreet Mode
Do you hesitate to check your account in crowded places? With Papara’s Discreet Mode feature, you can instantly hide your account balance and transaction amounts. Swipe right on the account section and activate Discreet Mode anytime you want.
Privacy Settings
You can hide your name and profile picture in all transactions and completely block anyone you want. When you block unknown people, they cannot disturb you, send you money, or request payments.
Instant notifications for every transaction
Papara sends you notifications for every transaction in your account. This way, you are instantly aware of every movement in your account.
Your account recognizes you
Only your device can access your account. If someone tries to log in from a new device, we send a link to your email and ask you to verify the device.
Full control over your card
You can deactivate your Papara Card at any time. This way, no transactions can be made with your card until you reactivate it. You can disable the contactless feature of your card and make all transactions using a password.
Spend securely with a one-time virtual card
We developed the Ghost Virtual Card to allow you to spend securely on websites where you want to make a one-time payment. The card is instantly deactivated after the first transaction. No further transactions can be made from your account using this card.
Two-factor authentication
With Papara Card’s always-active 3D Secure feature, online transactions are only completed when you approve them via a notification from Papara.
Important security measures you should be aware of
Frequently Asked Questions
Papara is a licenced electronic money institution under the law numbered 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions. Papara's operations are supervised by the Central Bank of the Republic of Turkey.
Papara users' funds are guaranteed and held in accounts in the Central Bank of Republic of Turkey.
In accordance with the law, Papara cannot use and generate a profit using users' funds.
If you have any questions or need support with any issues, you can reach us at the phone number +90 850 340 0 340 or via the email address destek@papara.com
As an electronic money institution, Papara is obligated to keep personal data for ten years for the execution of auditing or regulatory duties and for disciplinary investigation or prosecution by public institutions for the prevention of crime or for a criminal investigation in accordance with the Personal Data Protection and Processing Policy.
Please note that Papara will not store your data any longer than the necessary time period specified by the law.
Yes, you can block any user on Papara. To do so, go to Settings > Privacy Settings > Block Users. Users you block won’t be able to send you money, request money from you, or send split requests to you.
If you reached Papara with a written request and your request is rejected, you fail to receive a response after 20 days, or you find the resolution inadequate; in the 60 days following our response, you have the right to apply to TÖDEB’s Customer Complaints Arbitration Panel, according to The Association of Payment and Electronic Money Institutions of Turkey (“TÖDEB”)’s Regulation on Operation Principles and Procedures of Customer Complaints Arbitration Panel.
You can find the application form in the link below or on the todeb.org.tr website. The form can be submitted online on todeb.org.tr after the relevant information has been filled and the required files have been uploaded.
todeb.org.tr/hakemheyetibasvuruformu/
You can find detailed information about applying to the Arbitration Panel by clicking here.
Also, you can refer to the Brochure on Customer Complaints Arbitration Panel and the Application Process (PDF).
Please mind for your security.
Papara never sends emails or makes calls asking for users' passwords, requesting personal data, or asking for an update of personal data.