If your Papara Card is stuck in an ATM at a bank branch, you can get assistance from the staff to retrieve your card. If your card is stuck in an ATM that does not belong to a bank branch, you can deactivate the card or cancel it by selecting the card in the Papara Card menu and choosing the "Cancel Card" option. After canceling your card, you will need to request a new Papara Card.

You can request a new Papara Card through the Papara mobile app or on papara.com, or you can purchase a Papara Card instantly at partner online and physical locations.